Custom-made garments are produced to your approved specification. This policy covers the situations where we can repair, replace or refund.
Because every order is made to your approved design, colours and sizes, we cannot accept returns for change of mind. Please double-check artwork and sizing at the approval stage — we're happy to help you verify before you commit.
If a garment arrives faulty or defective, contact us within 14 days of delivery at hello@teamspiritsports.com.au with your order number, photos and a description. We'll assess the fault and arrange a repair or replacement.
If we supplied garments that don't match the agreed size chart, we'll work with you to correct them. If sizing was selected against the published chart, we'll help you re-order the correct sizes at cost.
Our garments are warrantied against manufacturing defects in materials and workmanship. Warranty does not cover normal wear and tear, misuse, or damage from improper washing or care.
Where a fault cannot be repaired or replaced, a refund will be issued for the faulty items to your original payment method. No change-of-mind refunds apply to custom orders.
For all returns and warranty enquiries: call +61 (02) 6567 4941 or email hello@teamspiritsports.com.au.
